How can we help?
Quick answers for ordering, confidence scores, credits, and ClearSkai handoff. Still stuck? Email us and we'll get you moving.
What's the difference between Essentials, Enhanced, and Professional?+
Essentials ($7.99) is a 7-page automated report with clean stacked aerials, measured outline, geometry snapshot, and provenance. Enhanced ($17.99) is 10 pages with measured 3D + pitch, labeled facets/edges, accessory inventory, and material/waste planning. Professional ($44.99) is 15 pages with edge schedule, accessory evidence, claim docs, and human-review certification — the final PDF stays locked until a reviewer approves.
What does the confidence score mean?+
Every report shows Low, Medium, or High confidence based on imagery quality, building match certainty, and geometry validation. We never hide a low score — it tells you whether to treat the numbers as preliminary or field-verify them first.
If confidence is low, do I still get a PDF?+
Essentials and Enhanced still deliver when release gates pass, clearly labeled for field verification. Geometry or imagery hard failures route any tier into human review instead of inventing numbers.
Do I need an account to order?+
You can start an order with an email. Creating an account lets you keep report history, company seats, branding, and free credits in one workspace.
Google vs email magic link — which should I use?+
Either works. Google is fastest if you already use that inbox for the job. Magic link is best when you want the delivery email to match the address on the order without linking a Google account.
What if my property can't be measured?+
If Google Solar has no building or imagery near the pin, we route the order for review instead of inventing numbers.
How do free report credits work?+
Some accounts have free credits per report tier (Essentials, Enhanced, Professional). On the pay page, open Promotion and choose Free report. Credits are tied to the order email and burn one credit per completed redemption.
How do company seats and invites work?+
Create a company workspace under Company, then invite teammates by email. Workspaces include up to 50 active seats. Owners and admins manage roles, suspensions, branding, and which report tiers the team can purchase.
Can I send a report into SkaiScrape?+
Yes — open Integrations in your workspace, create a company if needed, then Connect to SkaiScrape (owner/admin). SkaiMeasure remains the billing system of record; SkaiScrape receives completed reports for CRM workflows.
Why is Professional slower than Essentials?+
Professional always requires human approval before the certified PDF download unlocks. The portal shows that automated measurement is complete while final review is in progress.